Question 1

What is hosting and why do you need it?

Accepted Answer

Hosting is a service that allows you to place your website on a server connected to the Internet. It ensures your website is accessible to users 24/7.

Question 2

What is the difference between shared hosting, VPS, and a dedicated server?

Accepted Answer

Shared hosting is a common environment where server resources are distributed between users. A VPS provides dedicated resources and more flexibility. A dedicated server gives you full control over an entire server.

Question 3

Which hosting plan should I choose for my website?

Accepted Answer

When choosing a hosting plan, you should focus not only on disk space but primarily on available resources — CPU and RAM. These directly affect your website’s performance and stability.

Our hosting uses per-account resource limits, which helps prevent other users from affecting your project and ensures stable performance even under load.

Recommendations:

Entry-level plans (Profi, Mega)
            Suitable for small websites such as landing pages, simple websites, static HTML/JS projects, small APIs or backend services, as well as entry-level PHP or Python projects.

Mid-level plan (Portal)
            A good choice for most websites, including CMS-based projects, websites with moderate traffic, applications built with Laravel, Django, and similar frameworks, and small online stores.

Higher-load plan (Gigant)
            Recommended for online stores, SaaS platforms, services with an active user base, and APIs with regular traffic.

High-load plans (VIP, Dev)
            Best suited for large portals, complex web systems, high-traffic services, projects with many concurrent users, and resource-intensive applications, including Python-based services.

If you are not sure which plan to choose, we recommend starting with a mid-tier option and upgrading later if needed. Scaling can be done quickly and without data loss.

Question 4

Can you migrate my website from another hosting provider?

Accepted Answer

Yes, we provide free website migration. You just need to give us access to your current hosting, and we will handle the transfer.

Question 5

Do you provide a free SSL certificate?

Accepted Answer

Yes, we provide free SSL certificates from Let's Encrypt for all hosting accounts.

Question 6

How often are backups created?

Accepted Answer

Backups are created daily and stored on external storage. This ensures that your data remains safe even in case of server issues.

You can restore your website or specific data at any time in case of errors, failures, or data loss.

Question 7

How fast and stable are your servers?

Accepted Answer

Our servers are hosted in reliable data centers, ensuring high availability and stable performance.

We use only branded server hardware from Supermicro, Dell, and HP, which guarantees reliability and consistent operation even under load.

High-speed NVMe SSD storage is used to deliver maximum performance and fast response times for your websites.

Question 8

Are there any limits on the number of websites or traffic?

Accepted Answer

The number of websites depends on the selected hosting plan. There are no traffic limits.

Question 9

Which hosting control panel do you use?

Accepted Answer

We use DirectAdmin — a fast and user-friendly control panel for managing websites, databases, and email.

Question 10

What should I do if my website is down or shows an error?

Accepted Answer

In many cases, you can quickly diagnose the issue yourself.

We recommend the following steps:

Check the domain
            Try to ping your domain or use online tools to check it. If the domain does not resolve or respond, the issue may be related to DNS or domain configuration.

Check the error type
            If the website opens but shows an error, pay attention to the status code:
            
                403 — access forbidden (permissions or server configuration)
                404 — page not found
                500 — internal server error

Check logs
            Hosting control panel logs often contain detailed information about the issue and help identify the cause.

If the issue is still unclear, contact our support team — we will help you resolve it.

Question 11

What does the 500 Internal Server Error mean?

Accepted Answer

A 500 error indicates that an internal server error occurred while processing your request. It is usually related to issues in the website code or server configuration.

Common causes:

syntax errors in PHP, Python or lack of necessary functions
        incorrect file or directory permissions
        misconfiguration in files like .htaccess or server settings
        resource limits exceeded (memory, CPU)

To identify the exact cause, check the server logs in your hosting control panel.

Question 12

What is a domain name?

Accepted Answer

A domain name is a unique address of a website on the Internet used to access a web resource.

It consists of a name and a domain zone (such as .com, .ua, .net).
        A domain name can include letters, numbers, and hyphens ("-"), but it cannot start or end with a hyphen.

Example: svai.net, google.com.

Question 13

How to choose and register a domain?

Accepted Answer

When choosing a domain, consider the target audience of your project. 
        For a website focused on Ukraine, Ukrainian domain zones are a good choice; 
        for a city-based project, geographic domains may be suitable; 
        and for an international website, popular zones such as .COM, .NET, .ORG 
        or modern thematic domains can be considered .SHOP, .COMPANY..

However, the most important step is to choose the name you want to register and check 
        in which domain zones it is available.

You can check availability and register a domain on our website in the 
        “Domain Registration” section.

Question 14

How to transfer a domain to you?

Accepted Answer

To transfer a domain to us, several required steps must be completed.

Before starting the transfer:
    
        obtain the EPP code (authorization key) from your current registrar;
        make sure the domain is not locked with clientTransferProhibited status;
        ensure that the domain owner's contact email is valid and accessible;
        disable Privacy Protection if it is enabled.

Then go to the “Domain Transfer” section on our website, 
        enter your domain, select “Transfer”, and complete the order.

During the transfer, the domain is automatically renewed for one additional year, 
        so the renewal fee must be paid.

For international domains: a confirmation request will be sent to the domain owner’s email 
        and must be approved.

For Ukrainian domains: the transfer may be approved by the current registrar 
        or completed automatically within 5–7 days.

If all conditions are met, the transfer usually takes 5–7 days.

Question 15

Can I register a domain not listed on your website?

Accepted Answer

Yes, we can register most domain extensions that are not listed on our website.

To check the availability and registration cost for such domain extensions, please contact our support team by email
        and specify which domain names you would like to register.

Question 16

What is required to transfer a domain to another registrar?

Accepted Answer

To transfer a domain to another registrar, a request must be submitted.

For individuals — a request and a copy of an identification document.

For companies — a request on official letterhead with signature and stamp, 
        along with a copy of the director’s identification document.

Question 17

How to change domain ownership?

Accepted Answer

To change the domain owner, you need to contact our support team and submit a request.

For individuals — a request along with a copy of an identification document is required.

For companies — a request on official letterhead signed by an authorized person (and stamped, if applicable), 
        along with a copy of the director’s identification document.

After reviewing the request and verifying the documents, the ownership change will be processed.

Question 18

Can I reserve a domain name?

Accepted Answer

Domain reservation without registration is not possible.

To secure a domain name, you need to place an order and complete the payment.

However, payment alone does not guarantee successful registration.

A domain is considered registered only after the registration process is fully completed. 
        If an error occurs or the domain is registered by another party during the process, 
        the payment will be refunded in full.

Question 19

Can I manage DNS records?

Accepted Answer

Yes, after registering a domain you will have access to DNS management through the control panel.

DNS records allow you to configure how your domain works — for example, point it to hosting, 
        set up email, or connect external services.

You can manage the main types of records:

A record — points your domain to a web server;
        MX record — handles email delivery;
        CNAME — used for subdomains;
        TXT record — used for verification and security settings (SPF, DKIM).

Changes are not applied instantly — DNS updates may take from a few minutes to several hours.

Question 20

What happens if I don’t renew my domain on time?

Accepted Answer

If a domain is not renewed before its expiration date, it will be deactivated, 
        and both the website and email services will stop working.

Some domain zones provide a short grace period during which the domain can still be renewed at the regular price.

However, most European domain zones do not offer such a period, 
        so it is recommended to renew the domain in advance.

If the renewal deadline is missed, the domain may enter a redemption state, 
        where recovery requires an additional fee. If not restored in time, 
        the domain becomes available for registration by others.

Frequently asked questions