Contact information
Contacts
Here you can find our current contact details, office location, billing and technical support channels.
Office
Our office is located at:
12 Yakubovskoho St. (Yusla office center), 9th floor, office 4
Cherkasy, Ukraine.
Office hours: Mon-Fri, 10:00 to 18:00.
Please coordinate your visit by phone in advance so our team can meet you.
For correspondence, please use our postal address listed in the documents. If you need to send us mail but do not have the postal address, please contact our billing department by phone.
Billing department
For general service questions and financial issues, you can contact our billing department by phone or email.
Company clients should preferably send financial requests through the ticket system in the billing panel. This helps us identify the client and provide more detailed information.
Technical support
For technical issues, you can contact our technical support by email.
Company clients should send technical requests through the ticket system in the billing panel.
Attention!
Requests about enabling or disabling server settings and options for website operation, restoring file and database backups, website error issues, and other questions related to existing websites on the server are not accepted by phone, chat, or email. Such requests are processed only if they are submitted through the ticket system in the billing panel.